Most frequent questions and answers
All orders are processed within 24-48 hours (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Australia & New Zealand: Avg. 8-9 business days (before fulfilment).
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please email us once you have placed your order to indicate if it is intended for a gift. We provide you a gift box and gift receipt and will send it directly to the recipient if requested.
Cupper is in Melbourne, Australia.
Please contact us at firstname.lastname@example.org